Upgrading service

Hi, I was notified that I need to upgrade my account from free to Hobbyist level. I paid fee for Hobbyist few days ago. Now, I am notified that I need to upgrade again to Trader. Are you prorating the fee? I am not sure I have to pay full fee for Trader level since I already paid the Hobbyist level fee only few days ago. I hope that I can pay only the difference between two different pay levels.

That is correct, you should only be charged the difference between the 2 plans.

Are the plans yearly or annual?

For example $179 for hobbyist.

Let me answer your question with an example:

If a user buys a hobbyist plan on March 1st, 2021, their plan ends on March 1st, 2022.

And you can print as many reports as your would like within that timeframe :slight_smile:

I have the same issue, when I try to upgrade it forces me to pay the total $199 instead of the difference between it and Hobbyist. How can I just pay the difference?

I have the same issue. It is asking me to pay for the entire price for the new plan (not the difference).

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simular: Upgrading plan offers full price

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