I purchased the pro-package.
order #30751038 for Pro package.
My plan upgraded to the pro plan then went back to the tracker plan.
I’ve emailed several times to resolve this but not getting any reponse.
I even raised a ticket but still no resolution.
Please can you resolve this or send me activation code I can use to upgrade my account.
I need to get the tax reports very soon. Thnaks
The email team will be with you soon
Sorry for this issue!
I hope they can sort this out.
Is the support team over-whelmed with number of queries?
I have previously emailed several times to get a response. Your response is the first positive response I’ve had.
Please can you forward my request over to the email team.
Hi Matt, would it be easier if I got a refund and paid for another account.
Or a voucher code, so i try setting up the account again.
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Sorry for the late reply, it was Thanksgiving in the US.
The team found your order number and email, the email team should be with you
I have just issued you a refund and responded to you via the ticket you created.
I do apologize for the delayed response.