Unable to activate pro plan - despite paying for this

Accointing Support General Support (Allgemeines)
#1

Hi support,

I purchased the pro-package.

order #30751038 for Pro package.

My plan upgraded to the pro plan then went back to the tracker plan.

I’ve emailed several times to resolve this but not getting any reponse.

I even raised a ticket but still no resolution.

Please can you resolve this or send me activation code I can use to upgrade my account.

I need to get the tax reports very soon. Thnaks

#2

The email team will be with you soon :slight_smile:
Sorry for this issue!

#3

Hi Matt,

I hope they can sort this out.

Is the support team over-whelmed with number of queries?

I have previously emailed several times to get a response. Your response is the first positive response I’ve had.

Please can you forward my request over to the email team.

Many thanks

#4

Hi Matt, would it be easier if I got a refund and paid for another account.

Or a voucher code, so i try setting up the account again.