Total Value Issue

Hi, I just signed up and connected my accounts and have the following issue with etoro.

The “total value” on accointing is wrong compared to etoro. It displays my dollar value from etoro in Euro on accointing. Therefore I have more cash shown on accointing than on Etoro.

Does anyone have an idea how to fix it?

Hi Kareem! This is a known issue and we will be working on it this week. Thank you for your patience.

1 Like

Dear Rod,

Any estimations for resolving of the issue? Can we expect feature ready before end of July approx?

Thank you in advance.

I’m going to need you to help me out with the following:

  1. Account details
  2. Screenshot of the error you received
  3. Wallet/Exchange you were using when you encountered this issue
  4. Exchange or Wallet API keys, Wallet Address or CSV used to try to replicate the error (if required, send passphrase and secret key as well)
  5. A link to this page

Please send all of this to support@accointing.com and we will try to help you out as quickly as possible.