Tax Report not working with my valid "trader" license

Apparently my valid annual license is not recognized. And it suggests an upgrade, but the license should be sufficient for 800 trades and has not expired. Trade limit of 5000 is not exceeded and the license expires in 2021. Support ticket already created but no answer so far. Does anyone else have this problem?

Hi! We will have an answer for you tomorrow. Apologies for whatever inconvenience this might have caused.

I understand that our email support team got back to you, thank you so much! I am going to close the ticket.

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