Not generating a tax report

Accointing Support Bug Report (Fehlermeldung)
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#1

Hi, I have tried generating a tax report, several times, without luck.

I get to the page where it says: Hold on while we prepare your reports! This process might take a while!

The animation keeps going, but the page freezes. I have tried waiting for more than an hour, and I have tried on two different computers and three different browsers. No luck.

Please help me.

#2

Thank you for reporting this. We had this issue for some users who have been using a VPN where it asserts their location in an unsupported country. Could that be the case for you?

Can you also try again today?

I look forward to your reply, and I am sorry that this is happening!