Not generating a tax report

Hi, I have tried generating a tax report, several times, without luck.

I get to the page where it says: Hold on while we prepare your reports! This process might take a while!

The animation keeps going, but the page freezes. I have tried waiting for more than an hour, and I have tried on two different computers and three different browsers. No luck.

Please help me.

Thank you for reporting this. We had this issue for some users who have been using a VPN where it asserts their location in an unsupported country. Could that be the case for you?

Can you also try again today?

I look forward to your reply, and I am sorry that this is happening!