New Ledger accounts can´t be added

Dear support, I have added some accounts to my ledger and have transferred the coins from the exchange to the ledger. Unfortunately, the accointing does not show the transfers and the amount. What is the issue here?

Thanks Thomas

Hey! I’m sorry to hear that. I’m going to need you to help me out with the following:

  1. Account details
  2. Screenshot of the error you received
  3. Wallet/Exchange you were using when you encountered this issue

Please send all of this to and we will try to help you out as quickly as possible.

Hi Thomas,

Please keep us updated here on the progress.

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Any updates on this?

resolved with the support team, everything works now…

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Thanks for the update, Thomas

@Rod: topic could be closed then :wink: