Missing Funds Alert Error

Hi,

I created a Nexo Account, with only deposits of over 10.000eur… at first withdrawal of 5000eur Accointing flags Missing funds alert. I am baffled.

Can you help me?

Kind regards
Juan

Hey, @jfsecchi can you send me a screenshot of the transaction history of your Nexo account as it appears on Accointing?

Hello Matt,

Please find attached the screenshot of the error. As there are many many movements I have added the csv of the nexo account. All withdrawals made are marked as “missing funds in the app”

Kind regards,
Juan

(Attachment history (nexo).csv is missing)

Awesome dude! You can send your CSV here:

  1. Account details
  2. Screenshot of the error you received
  3. Wallet/Exchange you were using when you encountered this issue
  4. Exchange or Wallet API keys, Wallet Address or CSV used to try to replicate the error
  5. A link to this page

Please send all of this to support@accointing.com and we will try to help you out as quickly as possible.