Missing Funds Alert Error

Hi,

I created a Nexo Account, with only deposits of over 10.000eur… at first withdrawal of 5000eur Accointing flags Missing funds alert. I am baffled.

Can you help me?

Kind regards
Juan

Hey, @jfsecchi can you send me a screenshot of the transaction history of your Nexo account as it appears on Accointing?

Hello Matt,

Please find attached the screenshot of the error. As there are many many movements I have added the csv of the nexo account. All withdrawals made are marked as “missing funds in the app”

Kind regards,
Juan

(Attachment history (nexo).csv is missing)

Awesome dude! You can send your CSV here:

  1. Account details
  2. Screenshot of the error you received
  3. Wallet/Exchange you were using when you encountered this issue
  4. Exchange or Wallet API keys, Wallet Address or CSV used to try to replicate the error
  5. A link to this page

Please send all of this to support@accointing.com and we will try to help you out as quickly as possible.

Is this a similar issue?

Am I good to close your post?

I have the same issue with Binance and LTC. Accointing says I have missing funds but there was only 1 deposit of LTC, then a bunch of trades, all on the API, but when I disposed of the LTC today for BNB I get an error message regarding missing LTC funds. Everything is being calculated within the API, so I believe this is a bug. Can support assist here please ? Or shall I report it separately ? Thanks.

Is the error you are received seem to be the same amount as with the internals you made with that coins and the fees associated with that internal?

No. I transferred 20.14 LTC into Binance. Then I did a whole bunch of trades in LTC/USDT. After I finished all the trades I converted all the LTC in Binance to BNB. Then, when I look at the Accointing report it says there are no purchase history for 1.57 LTC. How can this be correct as this is a closed loop system within Binance ??

Can you please add up all the fees associated with the LTC and see if that adds up to 1.57?

Hi Matt,

I have downloaded all the LTC transactions into Excel.

Between May 2017 and November 2021 there are 12,445 Transactions of LTC

The total fees are -

6329 fees in USDT = USDT 373.85
5978 fees in LTC = LTC 4.97
138 fees in BNB = 0.14 BNB

So I guess these all add up to a lot more than 1.57 missing LTC ?

Please advise what to do next ?

Thanks.

Hey guys, so for the fee issue, a fee in our system is actually a separate transaction in our software.
So let’s say you want to send 100 BTC to another wallet and it has a fee of 1 BTC to send.
The correct way to add this into our system would be the following:

Transfer 99 BTC with a fee of 1 BTC

A common issue is that users think that the fee is subtracted from the amount and will get this issue:

(This is just a hypothetical example with easy math to make more understandable.)

Please let me know if you are still experiencing this issue.

Also from your photo, it looks like you deposited about 10 Euros and then withdraw about 5000, did you mean to withdrawal only 5, but added extra zeros?

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