Issues with Binance API import (missing & duplicate staking rewards!)

Dear support,

I am having continued problems with importing my Binance data using the import via the Binance tax reporting API. Even deleting all historic data and refreshing again from scratch did not help:

  1. Missing deposits: All staking reward deposits before November 24th 2021 are missing. This issue is clearly related to staking rewards (Earn history) only, since all other orders/deposits/withdrawels before that date (back to 2018) are imported correctly.
  2. Duplicate deposits: All staking reward deposits steming from Flexible Savings starting from December 11th onwards are imported twice. This really just affects the rewards from Flexible Savings. The rewards steming from Locked Staking are not duplicated.

Please work on this soon, since these issues make the Binance import via API completely unusable and manual import for > 1000 transactions and a history since 2018 is clearly not feasible.

Would you be willing to send us your data so that we can take a deeper look into this? If so, please fill out this support ticket form :slight_smile:

In the form please also leave a link to this post so that we have background context :slight_smile:
The reason we ask for your data is that we do not see your data, whatever you put in your Accointing account, is encrypted.

1 Like

Hi @Matt ,
I noticed the same issue with point 2 (duplicate deposits of flexible savings staking rewards). The first point observed I will need to still check on as well.
On my end I’d like to add to the first point that on some days I can even see triple duplicate deposits of the same staking reward transaction.
This is problematic, as using the API I need to ignore the transaction instead of deleting, however this gets counted to the total number of transactions anyhow it seems. So this will fill my transaction limit a lot quicker than expected! Currently having 10-20 reward transactions (flexible savings) per day.

Have you received some example API keys already to check this?

Hi @scarnuz,

great to hear I am not alone with this issue. Please check if you are also missing deposits like I do.

I already did submit a ticket with my API details shortly after @Matt asked me to do so, but I have not yet heard back unfortunately.

I have a similar amount of transactions per day as you have by the way. I think it would be great if you would also open a ticket and send your API keys, as more than one example will hopefully help the support team to come up with a solution sooner.

Hi @acc_user ,

I checked my Locked Staking income deposits, as well as my Flexible Savings income deposits and they all came through at least once - to be fair, I only started using those functionalities with Binance in October (Staking) and end of December (Savings) last year.

So no deposits missing, really just the issue of daily duplication since November and even triple records on certain days (29.12. until 02.01.) on my end.

I’ll try raise a ticket as well with reference to this conversation

Cheers

This topic was automatically closed after 4 days. New replies are no longer allowed.

Hey guys, what are your ticket numbers? If you do not have one, please create one if you are willing.

Would you be willing to send us your Binance Read-only API keys so that we can take a deeper look into this? If so, please fill out this support ticket form :slight_smile:

In the form please also leave a link to this post so that we have background context :slight_smile:
The reason we ask for your data is that we do not see your data, whatever you put in your Accointing account, is encrypted.

@Matt My ticket ID is 80131. Still no response unfortunately. Thanks for pushing this further!

1 Like

Thanks for bringing these 2 issues to our attention. I have created a bug for it and will keep you posted once this is fixed. I appreciate your time and patience.

Do you know who could fix it? You can earn $5,000 by referring someone here: ACCOINTING.com Referral Program: Earn $5.000! - Accointing.com

Hi there

I’m having similar issues to those described above. Specifically, no staking rewards transactions (whether flexible or locked) from before 10 November 2021 are appearing. Also, I’m getting duplicate flexible staking rewards, but the time stamp on each transaction within a duplicate are different.

Happy to provide my API for you to take a look.

Many thanks
Ed

Hi @Howdypartner96 ,

just submit a ticket using the Link @Matt shared above. I think the more people with the same problem and the more API key examples for the support team the better.

I have received a first reply to my ticket since, but unfortunately no improvement to the situation yet. Now waiting for another reaction by the support team.

@Howdypartner96 For a better understanding of the possible root-cause, can you be a bit more specific about the respective time windows where the issue occurs for you? You say you have no Income transaction at all before November 10th. When did you first import the data via the Binance API? Also, for which time window are you seeing the duplicate transactions?

I am asking that specifically as I have been doing some more experiments since on my end. And I am seeing consistent sliding window behavior each time I try a fresh re-import. For instance, I have once again removed and re-added my Binance API connection and re-fetched all data from scratch 4 days ago. And once again, I only had Income deposits from the last 50 days (so after the re-import 4 days ago since December 7th) and all flexible saving Income deposits from the past month (so after the re-import 4 days ago since December 27th) are duplicated.

I wonder if these 50/30 day windows are the same for everyone else or if they depend on the amount of transaction data available per user.

1 Like

The issue has been resolved!
Existing data cannot be fixed automatically, so users will need to do the following:

Other options would be to leave it as is and continue to manually fix the issue or to completely delete and re-inport the Binance API to start over and reclassify.

This topic was automatically closed after 2 days. New replies are no longer allowed.