Summary:
Nexo uses its own transaction ID in the exportable transactions CSV file that can be imported into Accointing. This ID is in the format NXTxxxxxxxxxx. When importing Nexo CSV files, this ID is used for the transaction ID in Accointing, which means that Accointing does not recognise internal transfers from other wallets correctly, as these usually use the transaction hash.
Just to add, manually editing transaction ID’s is less than ideal, as this makes it much harder to match the transaction between Accointing and Nexo. Maybe Accointing could add a new optional field for internal ID’s in these situations so the transaction hash can be kept separate from the vendor assigned ID?
We are aware of a bug with the Nexo CSV import error in our system and are working to fix it. Once that is fixed, I will reply here and ask if you are still experiencing this issue.
This issue has now been resolved, please try it again and let us know if you experience any more issues
Thank you guys so much for your patience and for being a user of Accointing!