Internal transactions not recognized

There are two Bitpanda/Bitpanda Pro transactions with the same date/time 18/2/21 9:51 and neither are they being picked up as internal transactions nor am I able to pick them as such.

Why would something like this be happening?

How can it be solved?

This is happening with many different transactions between Bitpanda and Bitpanda Pro that are not being picked up as Internals even though the time window is not only less than six hours but almost the same.