Hi there, it appears that Accointing is set up to automatically import transactions from the XOR Sora network but it fails after I paste my receiving address into the wallet setup. Please advise.
No help yet? I thought this was customer support.
Would you be willing to send us your public XOR address so that we can take a deeper look into this? If so, please fill out this support ticket form
In the form please also leave a link to this post so that we have background context
The reason we ask for your data is that we do not see your data, whatever you put in your Accointing account, is encrypted.
Just submitted a ticket.
Thanks for bringing that to our attention. I have created a bug for it and will keep you posted once this is fixed. I appreciate your time and patience.
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I’ve been referring people to your platform and regret it. I’ve got several support requests pending for days with no help. Your support has really gone downhill and I’m a paying pro member.
When is someone going to respond to my support tickets?
I did respond, I said that we created a bug report and will message you here when it has been resolved. I apologize, we are very busy with new integrations and bug fixing.