File import failed. Upload a valid file. Kucoin

Hi,


i try to import via manual template my trades for Kucoin. And after attempting to upload a file the red warning “File Update Failed. Upload a Valid File. Re-try.” banner comes up at the bottom of Kucoin exchange box.

Please email Kucoin support and tell them that you want your history is Accointing format. Then upload that file.

yes, i have contacted them. but i’d like to know why the template file from Accointing doesn’t work. I can use the same template file with any other exchange /wallet but not with Kucoin. Can you tell me please why?

Thank you.

To use the template instead of the file that Kucoin give you, you need to select this option:

Hello, thank you for your answer.

I think i do exactly the same. If i use the same template to import date into other wallet - it does work without problem. You can try it yourself.

Thank you.

best regards,

(Attachment Manual_Deposit_History_test.csv is missing)

Thanks for bringing that to our attention. I have created a bug for it and will keep you posted once this is fixed. I appreciate your time and patience.