CoinTracking CSV import not importing transactions

When I attempt to import data from my CoinTracking account, none of the transactions are added.

I add my account in the following way:

  1. Services > Add new > CoinTracking
  2. Upload CSV
  3. Choose currencies
  4. Set the exchange type (In my case Binance, but using a generic exchange also does not work)

After a few seconds, the import is completed. The balance is set to 0 and there are no transactions for this newly imported exchange. The CSV file contains over 1000 rows, so it is weird that Accointing does not show any of them.

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Is Binance the only the only exchange that you have? If so consider connecting it via API - Importing Your Transactions From Binance.com

Regardless, would you be willing to send us that .csv file from CoinTracking as we can see what is happening?
Please leave a link to this post for context :slight_smile:

I’m going to need you to help me out with the following:

  1. Screenshot of the error you received
  2. Wallet/Exchange you were using when you encountered this issue
  3. Exchange or Wallet API keys, Wallet Address or CSV used to try to replicate the error
  4. A link to this page (This Community Board Post)

Please send all of this to support@accointing.com and we will try to help you out as quickly as possible.

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