Can't link HydraDX Polkadot wallet

Can’t link HydraDX Polkadot wallet. I pasted my receiving address into accointing and it doesn’t work. Please help.

Hey! I’m sorry to hear that. I’m going to need you to help me out with the following:

  1. Account details
  2. Screenshot of the error you received
  3. Wallet/Exchange you were using when you encountered this issue
  4. HydraDX address used if possible

Please send all of this to support@accointing.com and we will try to help you out as quickly as possible.

Sure, but I already sent that info to support and they told me to post my issue here in the community.