Astar (ASTR) not included in portfolio balance

ASTR tokens reveived from DOT crowdloans do not show up in the portfolio balances.

Only if “show sold coins” is selected, the ASTR tokens are shown at the very bottom but with a zero balance. Thats weird, as the respective wallet shows the correct amount in the wallet overview section.

Tokens were added via API and classified as “Staking Income”. Price feed shoud be available as it’s traded and price feed is available at CMC.

Would you be willing to email me your public DOT wallet address where we can take a deeper look?

In the form please also leave a link to this post so that we have background context :slight_smile:
The reason we ask for your data is that we do not see your data, whatever you put in your Accointing account, is encrypted.

Just submitted a ticket.

1 Like

Any news? Haven’t heard back regarding the submitted ticket, yet

What is your ticket number?

I can’t access the ticket system anymore…

Please still here: New Email Support Platform

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