Accointing mistaking a missing funds on kraken

I’ve recently done a fiat transfer to kraken to buy some ETH.

However accointing is pointing me to an error on the “missing funds” tab. Saying the balance on Accointing and on Kraken don’t match, despite actually matching.

How can I fix this?

Hey! I’m sorry to hear that. I’m going to need you to help me out with the following:

  1. Account details
  2. Screenshot of the error you received
  3. Wallet/Exchange you were using when you encountered this issue
  4. Exchange or Wallet API keys, Wallet Address or CSV used to try to replicate the error

Please send all of this to support@accointing.com and we will try to help you out as quickly as possible.

Missed your reply.

Email has been sent.

Thank you!

Hello @Rod did you get the email?