I noticed that in the last 2 months, the issues with the Accointing software are piling up. My reason for using this software is twofold: to track my portfolio and provide accurate tax information to the authorities.
As I manually updated metamask, bitpanda and FTX (also as per recommendations from the forum here), it shows me insanely wrong values (+200%) of my real values and every time I put hours of manual work to correct it, after 2 weeks it shows me even more wrong values, where I cannot even change it any more. Complete waste of time!
Since I pay for this service, I expect that it works and gets the job done. What I get instead is reading 2 months old support messages that it will be fixed (I have understanding that some bugs appear and that it takes some time to address some of them). Nevertheless, Accointing seems completely unreliable and I lost trust. Somehow at the beginning, Accointing had a very short response time and fixed the bugs, but now I have only bad experience: the proposed solutions are not working and it only gets worse.
I don’t see another option but to change to another crypto tracking provider in order to prevent any authority taxation fraud charges! I also recommended Accointing to all my friends, but now I have to inform them about the present situation, as I want to spare them the same faith.
I expect Accointing to solve issues responsively, sustainably and in a professional manner, in the end this is what we all paid for.
My final and simple question therefore is: Can I expect a proper tracking tool (which is what Accointing is intended to do) and when is the deadline for the implementation for that? And as I said, Accointing was working very well, before 2021 and I was very satisfied with it. Something has happened recently and the Accointing software has gone somehow backwards very heavily to a-work-in-progress software.
I hope that my dissatisfaction was expressed in a respectful and constructive way and as well, that I very much would like to further use the Accointing software. But presently I am paying for a software, which does not provide the promised services and which will leave me alone with all the risks related to the non-functioning software.
As already offered (and done), I am happy to support the team with feedback and data, so you can do your job. I am not a programmer, but for certain functions, I don’t think a rocket scientist is required (while of other functions it sure needs one), so I really don’t understand why there are such heavy issues, which are still not fixed after months.
Kindly let me know, how do you envision the future of Accointing?
Thank you and best regards,